Job Description: Order Processing Executive (US B2B Jewelry)

Position Overview

We are seeking a detail-oriented, proactive, and highly organized Order Processing Executive to join our growing team. In this role, you will be responsible for managing the end-to-end order fulfilment cycle for our US-based B2B jewelry clients. Working from India, you will act as a crucial bridge between our international clients, sales teams, and production units, ensuring that luxury jewelry orders are processed with 100% accuracy and delivered on time.

Because you will be directly supporting our North American operations, this role requires alignment with US business hours.

Key Job Details
- Role: Order Processing Executive / Operations Support Specialist
- Industry: Jewelry
- Location: India (Remote / Hybrid)
- Shift Timings: 07:30 PM to 04:30 AM IST (Night Shift - aligns with US Eastern/Central business hours)
- Working Days: Monday to Friday (Standard US business week)

Roles and Responsibilities

1. Order Management & Verification
- Receive, review,



and accurately enter incoming B2B wholesale jewelry orders into the company’s ERP/CRM system.
- Verify order details including jewelry specifications (metal type, gemstone carats, ring sizes, custom engravings), pricing, discounts, and shipping terms.
- Flag and resolve any discrepancies in orders by coordinating with US sales representatives or directly with B2B clients via email/phone.

2. Operations & Inventory Coordination
- Check real-time inventory levels to ensure product availability before confirming orders.
- Coordinate closely with the production and logistics teams in India or the US to track order status and ensure strict adherence to shipping deadlines.
- Manage backorders and pre-orders, providing realistic timelines to stakeholders.

3. Client Support & Communication
- Provide exceptional, qualified email and chat support to US B2B clients regarding their order status, tracking details, and invoicing.
- Handle or

📌 Order Processing Executive (Surat)
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📍 Surat