The Enterprise Technology Services organization partners with every part of the American Express business to power the company s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and enablement of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
- Bachelors degree in Business, Engineering, Computer Science, Information Systems, or a related discipline.
- 3-6 years of experience in Product Operations, Product Ownership, Product Management or related functions.
- Experience supporting digital product delivery in Agile environments.




- Demonstrated experience working with operational risk, governance, compliance, audit, or control management processes.
- Strong understanding of product lifecycle management, release management, and change management practices.
- Experience creating executive dashboards, operational reports, and governance documentation.
- Excellent written and verbal communication skills with experience developing user-facing documentation and executive communications.
- Solid organizational skills with the ability to manage multiple concurrent priorities.

Preferred Qualifications
- Experience in GCP tools and technologies, Agentic AI enablement and automation.
- Familiarity with American Express risk and governance frameworks or similar enterprise control environments.
- Experience working with Jira, Confluence, GitHub, and knowledge management platforms.
- Experience supporting release communication

📌 Senior Associate-Digital Product Ops (Gurugram)
🏢 American Express
📍 Gurugram