5 Days | Operational Window: 9.30 AM - 9:30 PM (Day shifts only)- Thane

Experience 0 - 2 years (BPO experience preferred)

Role Synopsis

The Customer Service Executive will serve as the primary point of contact for customers,

addressing inquiries, resolving concerns, and ensuring a high standard of service delivery.

The role requires solid communication skills and a customer-focused approach to enhance

overall customer satisfaction.

Role Responsibilities
- Handling inbound calls and respond to mails
- Resolve customer queries efficiently
- Maintain records of interactions
- Ensure high Customer satisfaction (CSAT) scores
- Provide excellent customer service

Desired Candidate Profile
- Strong understanding of service delivery
- Good problem-solving skills with the ability to resolve customer queries efficiently




- Ability to meet call centre metrics such as quality, productivity, and turnaround time
- Willingness to work in rotational shifts (day shifts only)
- Strong English communication skills with the ability to interact effectively with customers.
- Willingness to learn and adapt in a fast-paced environment

Experience & Educational Background
- Experience in International call centre is an added advantage
- Experience in voice, chat, or email support is preferred
- Minimum qualification: HSC (Higher Secondary Certificate) or Graduate in any discipline

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Advisor (Mumbai City)
🏢 AMRITA
📍 Mumbai City