Job Description

We are seeking a highly reliable and organized
Technology Delivery Lead Specialist
to join our
Technology Delivery Lead team
within the
Client Success Department
. This role is critical in ensuring seamless client experience during custom production changes, hotfixes, and monthly release cycles. You will be the first point of contact during critical issues, manage client communications related to production changes, and support client validation activities during after-hours deployments.

This is a client-facing, detail-oriented role requiring exceptional communication, organizational, and time management skills. The ideal candidate is dependable, responsive, and committed to delivering exceptional service in a fast-paced, energetic environment.

Key Responsibilities

·
Hotfix Support:

o Provide support during
Tuesday and Thursday hotfix windows
, ensuring smooth client validation after custom production changes.

▪ Tracks and manages changes to be included in the Production Hotfix

windows, including verification with customer





▪ Coordinate with WSS and DevOps during maintenance windows

o Execute backout scripts and CMUs as needed

o Participate in
once-monthly production release windows
, supporting client validation processes.

·
Critical Issues:

o Serve as the
first point of contact
on client calls during
critical issues
or production-impacting events (during working hours)

• Customer Submitted Issue Support:

· Assist with ServiceNow ticket management and initial triage of tickets

· Includes reviewing the current tickets open for USAA and ensuring customer updates are occurring timely

·
Internal Collaboration:

o Work closely with internal engineering, support, and delivery teams to coordinate custom change implementations.

o Proactively identify and escalate risks or delays that may impact client delivery.

Required Qualifications & Skills

· 2+ years of experience in technology delivery, client services, or a similar role.

Proven abilit

📌 Technology Delivery Lead Specialist (India)
🏢 HeadSpin
📍 India