The Account Manager – SMB & Enterprise is responsible for managing and growing existing customer accounts while identifying opportunities for renewals, upselling, cross-selling, and long-term strategic partnerships. The role serves as the primary relationship owner for assigned SMB and Enterprise customers, ensuring high customer satisfaction, revenue retention, and account expansion.
Key Responsibilities
Account Management
– Serve as the primary point of contact for assigned SMB and Enterprise customers.
– Develop solid relationships with business owners, CXOs, procurement teams, and key stakeholders.
– Conduct regular business reviews to understand customer objectives and identify new opportunities.
– Ensure successful onboarding and adoption of Netcloud Consulting’s solutions.
Revenue Growth
– Achieve monthly, quarterly, and annual account revenue targets.
– Drive contract renewals and maximize customer retention.
– Identify and close upsell and cross-sell opportunities across AI, cloud,
managed services, cybersecurity, digital transformation, and marketplace management solutions.
– Increase Annual Recurring Revenue (ARR) and Customer Lifetime Value (CLV).
Customer Success
– Ensure timely resolution of customer concerns by coordinating with technical and delivery teams.
– Monitor customer satisfaction and proactively mitigate risks to account health.
– Manage contract renewals, amendments, and commercial discussions.
– Develop long-term account growth plans for strategic customers.
Commercial Management
– Prepare commercial proposals, quotations, and renewal agreements.
– Negotiate pricing and contract terms within approved guidelines.
– Ensure timely invoicing and support collection of outstanding payments.
– Maintain account profitability while meeting customer expectations.
Sales & Reporting
– Maintain accurate account information and opportunity pipeline in the CRM.
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📌 Account Manager – SMB (Juhu)
🏢 e-stone information technology
📍 Juhu
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