Key Responsibilities:
- Handle incoming calls and emails from patients in a skilled and timely manner
- Assist patients with appointment scheduling, rescheduling, and cancellations
- Provide accurate information regarding medical services, billing processes, and insurance claims
- Resolve patient concerns and complaints with empathy, professionalism, and effective communication
- Maintain accurate and up-to-date patient records in the system
- Coordinate with internal teams such as doctors, billing, and insurance departments to ensure smooth operations
- Ensure adherence to company policies and service quality standards.

Core Competencies:
- Strong communication and interpersonal skills
- Basic knowledge of healthcare services or medical terminology
- Good problem-solving and patient-handling abilities
- Proficiency in computer applications (CRM tools, MS Office)
- Ability to work effectively in a fast-paced and dynamic environment
- Strong attention to detail and multitasking ability

📌 Customer Centre Associate (Mumbai)
🏢 C5 Health
📍 Mumbai