Job Summary

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill the role of Associate - Global Customer Care. If youre eager to be part of a dynamic workplace that fosters growth and collaboration, look no further. A key role in delivering detailed customer service support across multiple geographies and divisions (Endoscopy, Orthopaedics, Advanced Wound Management). Role serves as a critical link between our internal teams, external distributors, and logistics partners to ensure timely and accurate fulfilment of customer orders. The position demands strong order management capabilities, cross-functional collaboration, and a proactive approach to issue resolution documentation handling. Lets craft the future together
Responsibilities
- Handle end-to-end order lifecycle including order intake, validation, processing, and fulfilment across multiple systems (SAP, Salesforce, etc.).
- Coordinate with regional collaborators to ensure customer requirements are gathered, aligned, and driven.



Monitor order status, inventory availability, and delivery timelines with ensuring customer satisfaction.
- Prepare and review customer documentation including invoices, certifications, and commercial documentation to support international shipments.
- Liaise with warehouses, planners, and freight forwarders to enable timely shipments and resolution of order exceptions. Ensure compliance with import/export regulations and maintain accuracy in legal documentation required by different countries.
- Identify and call out risks or operational bottlenecks to leadership and follow up until resolution. Contribute to internal knowledge sharing, continuous improvement initiatives.
- Provide mentorship and guidance to junior associates, offering support in critical issue resolution and process adherence.
Requirements
- Education: Bachelors Degree or equivalent experience in Business Administration, Supply

📌 Associate, Global Customer Care (Pune)
🏢 Smith & Nephew Gbs
📍 Pune