- Handle guest check-ins and check-outs efficiently.
- Manage reservations, room allocations and guest enquiries.
- Communicate professionally with guests and handle their requests and concerns.
- Coordinate with housekeeping, restaurant and other hotel departments.
- Maintain accurate guest records and basic front-office documentation.
- Handle calls, WhatsApp enquiries and basic email communication.
- Manage cash/card/UPI transactions as required.
- Ensure the reception area and guest-facing operations are well managed.
- Handle guest complaints calmly and find appropriate solutions.
- Maintain a professional and welcoming workplace at the reception.