Company Name : Bank

Designation: Branch Operations & Service Manager

Experience: 4-6 Years

Location: Gurgaon

Functional Competencies:-Ability to manage the entire operations and service delivery for a branch and ability to delivery within stringent time and quality commitments.

Job Responsibilities

Financial Responsibilities:-

Assist the Branch Head in attaining/ exceeding the set targets of the Branch.

Unusual transactions to be monitored on daily basis and followed up to ensure timely regularization.

Management of expenses of branches, ensure branch/ ATM lease deed, agreements (AMCs) and vendor payments are timely executed.

Co-owner of Branch budgets through deepening and cross sell though existing customer and generate referrals through walk-ins.

Plugging of income leakages and tightly manage all branch cost and continuously find opportunities to reduce cost.

Non Financial Responsibilities:-

Assist the Branch Manager in managing and supervising all branch operations and also assist Branch Manager with Sales campaign and promotions.





Responsible for overall managing daily operations, cost management, policy control and customer service / complaints management.

Educating branch staff regarding development in regulatory and Bank guidelines time to time.

Manage all processes such as cash, ATM operations (including offsite ATMs), key movements, lockers ( including Locker keys), security stationery, deliverables, welcome kits, stop payments, Govt. accounts/ business of the Branch as per Bank guidelines.

Operations:-

Control and supervision of client accounts, deposits including matured time deposits, closure ( including premature closure) of accounts and control and supervision of internal and office accounts, such as clearing, suspense, receivables, payable, pay orders, DD, deposits placed with external Agencies etc.

Regular supervision and Monitoring of critical accounts in the branch, ensuring coordination with account processing centers, clearing

📌 Branch Operations and Service Manager (Gurugram)
🏢 Dream Solution Indore
📍 Gurugram