ServiceNow ITOM & Kafka DevOps Engineer

?
Bangalore, India

?
Hybrid

?
4–7 Years Experience

Build Enterprise Event Management & Observability Solutions

We are looking for an experienced
DevOps Engineer
with strong hands-on expertise in
ServiceNow ITOM Event Management and Confluent Kafka
to support enterprise-scale monitoring and event-driven solutions.

You will design, implement and support scalable integrations that enable real-time event ingestion, correlation and monitoring across business-critical IT services.

This is a hands-on engineering role for someone comfortable working across
ServiceNow ITOM, Kafka, APIs, monitoring platforms and enterprise service management
within an Agile/DevOps environment.

What You'll Do
- Design, implement and maintain
ServiceNow ITOM Event Management
solutions.
- Configure and manage
Confluent Kafka
clusters, topics, partitions, consumer groups and Kafka Connect.
- Build integrations using
REST APIs, Webhooks, ServiceNow IntegrationHub and Python/Java
.




- Implement event-driven architectures supporting real-time event ingestion and processing.
- Configure
event correlation, alert lifecycle management and event optimization
.
- Integrate ServiceNow with monitoring platforms such as
Dynatrace, SolarWinds, Azure Monitor, Aternity and ThousandEyes
.
- Work with
CMDB, Service Mapping and CSDM
to improve business service visibility.
- Troubleshoot production issues and perform root cause analysis.
- Collaborate with infrastructure, platform and vendor teams.
- Apply Agile and DevOps practices to deliver scalable and reliable solutions.

What We're Looking For

✔
4–7 years of relevant qualified experience.

✔ Hands-on
ServiceNow ITOM
, specifically
Event Management
.

✔ Strong
Confluent Kafka
experience, including clusters, topics, partitions, consumer groups and Kafka Connect.

✔ Experience with
event-driven architectures and real-time data streaming
.

✔ Hands-on integration experience using
REST APIs, Webhooks and ServiceNo

📌 DevOps Engineer (Bengaluru)
🏢 XML International
📍 Bengaluru