Customer Support Executive – Arkahub

Location: Bengaluru

Experience: 1–3 years

Industry Preference: Solar / Electrical / Consumer Services / Operations Support

About Arkahub

Arkahub is building a modern solar experience for homeowners — from consultation and installation to

commissioning and long-term support. We are looking for people who care deeply about customer

experience, ownership, and solving problems proactively.

What You’ll Do

● Handle customer communication across calls, WhatsApp, and email

● Coordinate with installation, technical, and commissioning teams for issue resolution

● Manage customer expectations proactively during installation and commissioning delays

● Resolve customer concerns related to:

○ Installation timelines

○ BESCOM / net metering updates

○ Solar generation queries

○ EMI / financing coordination

○ Service and maintenance requests

● Track and update customer tickets in CRM

● Follow up internally to ensure closure on pending tasks

● Maintain clear documentation and status updates

● Escalate critical customer issues on time





What We’re Looking For

Must-Have Traits

● Strong ownership and follow-through

● Calm under pressure, especially during escalations

● High customer empathy

● Structured problem-solving approach

● Clear and qualified communication skills

● Ability to coordinate across multiple teams

● Good written communication for WhatsApp and email handling

Preferred

● Experience in operations or customer support

● Basic understanding of solar systems or willingness to learn quickly

● Comfortable using CRM tools, spreadsheets, and ticketing systems

What Success Looks Like

● Customers receive timely and accurate updates

● Reduced escalations due to proactive communication

● Faster turnaround time on issue resolution

● High customer satisfaction during installation and post-installation support

● Strong coordination between operations and field teams

Why Join Arkahub

● Opportunity to work in a

📌 Customer Support Specialist (HSR Layout)
🏢 Arkahub
📍 HSR Layout