Title: AVP - Applications & AI Solutions Lead
Location: Mumbai (Full time)
Reporting To: EVP & Head Information Technology / CTO

Role Purpose
The Applications & AI Solutions Lead will be responsible for end-to-end ownership of Howden India's key business applications, including Policy Administration Systems, CRM, Financial Applications, Client Portals and future Group-approved platforms. The role will lead application support, change management, vendor governance, audit compliance, business engagement and strategic application transformation initiatives. A
key responsibility will be driving the planned migration from existing policy administration and CRM platforms to future Group-approved solutions while ensuring business continuity. In addition, the role will support and lead AI, automation and digital transformation initiatives
by managing internal and external development resources delivering solutions such as Sales Intelligence, Document Intelligence, Workflow Automation, Knowledge Assistants and Operational Productivity Platforms.

Key Responsibilities





Application Ownership & Support
Own and manage business-critical applications including CRM, Policy
Administration Systems, Client Portals and Financial Systems.
Ensure application availability, performance and support in line with agreed SLAs.
Manage production issues, root cause analysis and resolution.
Drive continuous improvement of application capabilities and user experience.
Maintain application documentation, SOPs, support procedures and knowledge repositories.

Project & Change Management
Manage application enhancement projects and change requests end-to-end.
Work closely with business stakeholders to gather requirements and define solutions.
Prepare business cases, functional speciifications and project documentation.
Coordinate testing, UAT, implementation and post-go-live support.
Ensure successful delivery of projects within agreed timelines and budgets.

Application Migration & Transformation
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📌 Applications & AI Solutions Lead (Mumbai)
🏢 Howden Insurance Brokers
📍 Mumbai