Business Support Executive

Location:
Ahmedabad, India

Shift:
6:00p.m. to 3:00a.m.

Years:
2-5 years

We are looking for enthusiastic and customer-centric professionals with experience in the
US BPO/KPO industry
to join our Customer Support team. The ideal candidate should have prior experience handling
US customers through both chat and voice channels
, possess excellent communication skills, and be committed to delivering outstanding customer service while meeting operational KPIs.

Key Responsibilities

· Handle customer inquiries through
chat and voice support
for US-based customers.

· Resolve customer concerns related to products, services, orders, billing, accounts, and general queries.

· Deliver prompt, accurate, and empathetic support while maintaining a high level of customer satisfaction.

· Document all customer interactions accurately in CRM or ticketing systems.

· Escalate unresolved or complex issues to the appropriate internal teams.

· Meet or exceed productivity and quality metrics, including CSAT, AHT, FCR, QA scores,



and SLA adherence.

· Collaborate with cross-functional teams to ensure timely issue resolution.

Required Qualifications

· Bachelor's degree or equivalent qualification.

· 2–5 years of experience
in a
US BPO/KPO Customer Support process
.

· Experience handling
both Chat and Voice
support.

· Excellent spoken and written English with solid grammar and a neutral accent.

· Strong customer handling, conflict resolution, and multitasking skills.

· Familiarity with CRM or ticketing tools such as Salesforce, Zendesk, Freshdesk, ServiceNow, or similar platforms.

Preferred Skills

· Strong interpersonal and active listening skills.

· Ability to work in a fast-paced, target-driven environment.

· Excellent problem-solving and analytical abilities.

· High attention to detail and process compliance.

Interested Candidates can share your CV to
[email protected]

📌 Business Support Executive (Ahmedabad)
🏢 Ossisto
📍 Ahmedabad