Job Description:
- Design, develop, and customize ServiceNow Service Portal using AngularJS.
- Customize Service CatLog items, Record Producers, and portal forms to support ITSM/ESM use cases.
- Ensure portal design aligns with ITIL processes (Incident, Request, Change, Knowledge).
- Optimize portal performance, reusability, and maintainability of AngularJS components.
- Collaborate with UX/UI teams to translate wireframes into functional portal designs.
- Support portal-related issues in Production and participate in root cause analysis.
- Adhere to ServiceNow SDLC, coding standards, and security/compliance guidelines.
- Document portal designs, configurations, and custom components for audit and operational readiness.
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