20 Aug
|
Bridgexcel
|
Gurugram
20 Aug
Bridgexcel
Gurugram
Roles and Responsibilities :
- Handle customer inquiries via phone calls, emails, and chats to resolve their queries related to banking products and services.
- Process transactions, answer questions about account balances, interest rates, fees, etc.
- Identify opportunities for cross-selling of bank's products and services to existing customers.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-6 years of experience in a similar role in the BPO industry.
- Robust communication skills with excellent verbal fluency in English language.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.
📌 Customer Service Executive (Gurugram)
🏢 Bridgexcel
📍 Gurugram