20 Aug
|
Mamaearth
|
Gurugram
20 Aug
Mamaearth
Gurugram
Customer Service Executive Voice Process
Location: Gurgaon
Experience: 13 Years
Key Responsibilities:
- Handle inbound customer calls and resolve queries related to orders, products, delivery, returns, and refunds.
- Provide accurate and timely solutions while maintaining a positive customer experience.
- Handle complaints and escalations professionally.
- Coordinate with internal teams to resolve customer issues.
- Maintain accurate call records and follow defined customer service processes.
Requirements:
- 1–3 years of experience in Customer Service / Voice Process, preferably in FMCG, D2C, E-commerce, or Retail.
- Excellent verbal communication skills in English and Hindi.
- Strong problem-solving and customer-handling skills.
- Comfortable working in a fast-paced setting.
Contact HR : (phone hidden)
📌 Customer Service Executive (Gurugram)
🏢 Mamaearth
📍 Gurugram