Job Description

Digital Transaction Monitoring & EOD Operations Executive

Job Purpose

To monitor digital banking transactions and to assist in End-of-Day (EOD) activities for Tamilnad Mercantile Bank Ltd, ensuring timely identification of transaction failures, reconciliation issues, service disruptions, and customer-impacting incidents. The role involves proactive monitoring, incident escalation, reporting, and coordination with internal technology, operations, and business teams.

Key Responsibilities

A. Digital Transaction Monitoring
- Continuously monitor transaction flow across:
- UPI
- IMPS
- NEFT
- RTGS
- Mobile Banking
- Internet Banking
- ATM & Debit Card transactions
- Payment Gateway transactions
- NACH and CTS transactions
- Loan Origination System APIs
- Finacle CBS interfaces and middleware platforms
- Monitor transaction success/failure ratios and identify abnormal transaction trends.
- Detect transaction drops, timeout issues, interface failures, duplicate transactions, and settlement exceptions.
- Monitor NPCI, CBS, middleware, switch,



and payment channel alerts.
- Escalate service interruptions and transaction failures as per defined escalation matrix.
- Coordinate with vendors, application teams, and business users for issue resolution.
- Ensure timely restoration of critical banking services.
- Daily Digital Channel Health Report.
- Log the issues in ITSM Ticketing too
- Transaction Monitoring Dashboard Updates.

B. End-of-Day (EOD) Monitoring Activities
- Assist the Bank EOD Officer for completion of CBS EOD/BOD activities.
- Verify successful completion of batch jobs and interfaces.
- Monitor reconciliation processes and settlement reports. Sending emails to Stakeholders.
- Validate end-of-day transaction posting status.
- Track pending, rejected, or failed transactions.
- Escalate unresolved exceptions before business day closure.
- Generate daily EOD operational reports.
- Escalate the issues as per the escalation matrix shared.
- Log the

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