Job Summary

Position Overview. The Operations Analytics Specialist is responsible for leveraging data, analytics, and advanced technology to improve operational efficiency, productivity, and decision-making. The role will work closely with regional and Head Office teams to analyze complex operational data, identify improvement opportunities, develop scalable analytical solutions, and enable data-driven performance management across operations.

Job Purpose. To drive operational excellence through data analytics, business modelling, process optimization, and advanced analytics. The role will convert complex operational data into actionable insights, develop analytical and predictive solutions, establish effective KPI mechanisms, and support regions and business stakeholders in making informed decisions that improve efficiency, productivity, service quality, and cost effectiveness.
Responsibilities
- Data analysis and business insights: Analyze large and complex operational datasets to identify trends, gaps, opportunities, and root causes.




- Translate data into actionable insights and recommendations to support operational and business decisions.
- Conduct exploratory, diagnostic, and advanced analytics to identify opportunities for improvement.
- Develop business models, analytical models, and scalable data solutions to address operational requirements.
- Build solutions using Python, SQL, Spark/PySpark, and Azure Databricks.
- Support the development and implementation of data-driven solutions aligned with business objectives.
- Identify opportunities to improve operational processes through data analysis and analytics.
- Develop analytics-driven interventions to improve productivity, efficiency, and cost effectiveness.
- Support process digitization and automation initiatives to reduce manual effort and improve process accuracy.
- Develop analytical reports, dashboards, performance views, and decision-support tools for operational reviews.
- Provide timely insight

📌 Operations Analytics Specialist, HQC (Mumbai)
🏢 Dhl Supply Chain
📍 Mumbai