Role Details:
Department: Customer Service

Designation: Associate Customer Service

Employment type: Off roll

Key Focus areas:
- Outcall Bandhan Customer for the renewal payment and pursuing them to renew their policies.
- Outcall Bandhan customer for Lapse policies and pursuing them to Reinstate their lapse policies.
- Pitching the customer to convert to Auto debit pay where the customer has not opted for Auto debit payment option.
- Calling and informing customer about the short fall of premium if any or document requirement for the reinstatement of the policies.
- To collate the calling data from the team members in excel if required.
- Send Digital communications on Deep Lapse and HNI Due & Grace on Timely basis.
- Resolving the customer compliant or queries by follow up with concern department basis which customer pays. the pending premium.




- Emailing and messaging the customer for his query and renewal premium or auto debit related issues.
- Raising customer request or query in CRM tool or raising SR for IT resolution of the customer query.
- Working on excel and updating the MIS as and when required for the activities done by team.
- Call quality calibration on a fortnightly basis.
- Any adhoc activities required from the management for the customer satisfaction

Competencies required:
- Excellent communication skills
- Valuable computer knowledge (E.g. knowledge of MS Office Suite)
- 1 - 2 years of experience in customer service
- Graduate / undergraduate

📌 Associate - Persistency (Kolkata)
🏢 Bandhan Life
📍 Kolkata