Job Title: Delivery Manager SharePoint & Power Platform
Experience Required: 3-7 Years
Role Overview
The Delivery Manager supports the delivery of SharePoint and Power Platform managed services, ensuring SLA compliance, coordinating project activities, and serving as a point of contact for client queries. This role works closely with engineers, project managers, and senior delivery leads to maintain service quality and client satisfaction.
Key Responsibilities
Service Delivery & SLA Support
- Monitor and track SLA performance across SharePoint and Power Platform managed services, including ticket queues, response times, and resolution times against contractual commitments
- Identify early SLA risk trends and flag concerns to the delivery lead or engineering team for corrective action
- Support incident management by coordinating communication between technical teams and clients during escalations
- Maintain accurate service reports and dashboards for internal and client-facing reviews
Project Coordination
- Maintain visibility into active SharePoint and Power Platform projects and track delivery milestones
- Coordinate with project managers and technical leads to follow up on open actions and flag delivery risks
- Assist in tracking change requests, project status updates, and client expectations
- Support scoping discussions and resource coordination for current project work under guidance of senior leads
Team Coordination & Operations
- Assist in workload tracking and coverage coordination across the engineering team
- Support onboarding and training coordination for new team members
- Maintain accurate records for timecards, PTO tracking, and operational documentation
- Contribute to a collaborative and accountable team culture aligned with CBTS values
- Regular One on Ones with Team members
Client & Stakeholder Support
- Act as a first point of contact for assigned clients on routine delivery matters and service queries
- Escalate complex client issues to seni
📌 Delivery Manager (Chennai)
🏢 CBTS
📍 Chennai