About Kerry
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global workplace.
About the role
The Technical Support Specialist provides exceptional support for our BioPharmaceutical and Life Sciences product portfolios. This role involves offering expert technical support and guidance to customers, troubleshooting product issues, and ensuring customer satisfaction. Reporting to the GTS Manager - Pharma, the specialist is responsible for resolving internal and external customer technical queries promptly and effectively. The role requires prioritizing activities in a dynamic environment, allocating resources to critical projects,
and assisting the global business team in driving sales and capturing new opportunities. The Specialist will play a crucial role in maintaining high levels of customer satisfaction and loyalty by delivering exceptional support and service.
Key responsibilities
Key Responsibilities
- Customer Inquiries: Promptly address technical customer inquiries regarding the BioPharma and Life Sciences Product Portfolio, gathering appropriate responses from internal technical collateral, literature searches, and consultations with internal subject matter experts (SMEs). Recommendations provided will include product application details, product-specific technical information, and general end-use application knowledge.
- Communication: Effectively communicate with Account Managers, Product Managers and other stake holders to clearly understand and meet customers’ needs.
- Collaboration: Collaborate cross-fun
📌 Technical Support Specialist (Mumbai)
🏢 Kerry
📍 Mumbai