Job Summary

Group Customer Relationship Manager

Brightstone North India | Residential Property Management

Tailored residential property management, with Brightstone.

Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creating a seamless yet enjoyable living experience. At Brightstone - we are setting a new standard for excellence in residential property management, focused on enhancing resident satisfaction and property value for housing societies nationwide.
About the Role

We are seeking an experienced Group Customer Relationship Manager to lead customer experience and relationship management across our residential property management portfolio in North India. This strategic role will oversee customer engagement initiatives, drive resident satisfaction, and ensure service excellence across multiple residential communities managed by Brightstone.
Responsibilities




- Customer Relationship Management Develop and execute comprehensive customer relationship strategies across assigned residential communities in North India.
- Customer Relationship Management Build and maintain solid relationships with residents, homeowners associations, and key stakeholders.
- Customer Relationship Management Serve as the primary escalation point for complex resident concerns and ensure timely resolution of issues.
- Customer Relationship Management Conduct regular engagement sessions with residents to understand needs, gather feedback, and communicate service improvements.
- Service Excellence Quality Assurance Monitor service delivery standards across all managed properties and ensure consistent quality.
- Service Excellence Quality Assurance Implement customer feedback mechanisms including surveys, focus groups, and digital platforms to measure satisfaction levels.
- Service Excellence Quality Assurance Analyze customer feedback data to identify trends, service gaps, and opportun

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