Position: Microsoft 365 L2 Administrator
Location: Belapur, Navi Mumbai

Experience: 56 years
Role Level: L2
Technology: Microsoft 365 / Azure AD (Microsoft Entra ID) / ExchangeOnline / On-Premises Exchange / Intune

Job Summary

We are looking for an experienced Microsoft 365 L2Administrator responsible for providing advanced operational and technicalsupport for Microsoft 365 services. The role will involve troubleshootingcomplex incidents, user administration, mailbox management, Microsoft EntraID/Azure AD activities, Exchange Online and basic on-premises Exchangeadministration.

Key Responsibilities

1. Microsoft 365 Administration
- Provide L2 support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online and OneDrive.
- Troubleshoot user access, authentication, licensing, mailbox and service-related issues.
- Manage Microsoft 365 users, licenses, groups and service requests.
- Analyse recurring incidents and identify permanent solutions.
- Handle escalated incidents from L1/service desk teams.
- Maintain incident,



problem and change management processes as per defined SLA.

2. Exchange Online
- Troubleshoot mailbox access, mail flow, delivery and authentication issues.
- Perform mailbox-related administrative activities such as permissions, shared mailboxes, distribution groups and forwarding.
- Troubleshoot Outlook connectivity and Microsoft 365 authentication issues.
- Basic understanding of Exchange Online message trace and mail-flow troubleshooting.
- Understanding of Exchange Online policies and mailbox configurations.

3. Microsoft Entra ID / Azure AD Basic Knowledge
- Basic administration and troubleshooting knowledge of Microsoft Entra ID (formerly Azure AD) .
- User and group management, including basic understanding of security groups and Microsoft 365 groups.
- Basic knowledge of authentication, SSO and MFA.
- Understanding of user sign-in and authentication-related issues.
- Basic knowledge of Conditional Access policies and

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