Location: Tirupati

We are seeking a proactive CRM Manager to manage customer relationships, handle customer queries, coordinate with sales and project teams, and ensure a seamless customer experience from booking to possession.

Key Responsibilities
- Maintain and manage customer databases and CRM software.
- Act as the primary point of contact for customers.
- Handle customer inquiries, complaints, and service requests professionally.
- Coordinate with sales, accounts, legal, and project teams for customer requirements.
- Track customer documentation, agreements, and payment schedules.
- Ensure timely communication regarding project updates and possession status.
- Conduct customer feedback and satisfaction surveys.
- Prepare CRM reports, MIS reports, and management dashboards.




- Assist in collection follow-ups and customer engagement activities.
- Strengthen customer relationships and improve overall customer satisfaction.

Required Qualifications
- Masters Degree in Business Administration, Marketing, Commerce, or related field.
- Minimum 3 years of experience in CRM, customer service, or real estate customer relations.
- Experience in real estate CRM processes is preferred.
- Valuable communication and interpersonal skills.
- Proficiency in CRM software, MS Excel, and MS Office.
- Strong problem-solving and customer-handling abilities.

📌 CRM Manager (Tirupati)
🏢 JAI Govinda Ghar Nirman
📍 Tirupati