The Software Support Technician – Tier I role will assist pharmacies in skillfully operating their RedSail software, focusing on internal teamwork to benefit both the company and our customers. Working in a call center environment, you will handle support tickets efficiently, provide guidance on third-party claims, and assist with basic functionality and features within the RedSail Pharmacy Software. As a vital member of the Support team, you will serve as an invaluable resource for both pharmacies and RedSail Technologies. As the first point of contact for pharmacies using our software, your primary responsibilities will be to provide exceptional technical support, troubleshoot issues and guide users through software functionality.

This is a full time position available Monday through Friday offering shifts that range between the hours 8:00 AM and 8:00 PM EST, with potential opportunities for after-hours coverage, including possible weekend shift rotations.

Pay: ₹25,000.00 - ₹45,000.00 per month

Perks:
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Software Support Executive (Hyderabad)
🏢 WFM Technologies Private
📍 Hyderabad