Job Summary

Location: Pune - Hybrid

Employment Type: Permanent
About the Role

We are looking for a Production Support Senior Analyst to join our Capital Markets Production Support team supporting Global Markets Back Office Operations, with a primary focus on Derivatives Settlements and Post-Trade Processing.

The successful candidate will be responsible for monitoring and supporting business-critical production applications, ensuring operational stability, timely incident resolution, and high-quality service delivery. The role requires strong analytical and troubleshooting skills, technical proficiency, and the ability to collaborate effectively with global technology and business teams.

This is an excellent opportunity to work in a rapid-paced Investment Banking environment supporting mission-critical post-trade applications.
Key Responsibilities
Production Support Monitoring
- Provide day-to-day production support for business-critical Capital Markets applications, ensuring high system availability and operational stability.
- Perform proactive production monitoring,



application health checks, and service availability validation.
- Monitor production batch jobs and scheduling activities using enterprise scheduling tools such as Control-M or AutoSys.
- Investigate and resolve production issues within agreed Service Level Agreements (SLAs).
- Escalate complex incidents to appropriate technology teams while ensuring timely communication and follow-up.
Incident Problem Management
- Perform first and second-level application support for production incidents.
- Participate in Incident Management activities following ITIL best practices, ensuring accurate ticket logging, prioritization, and resolution.
- Analyze application logs, database queries, and system alerts to identify production issues.
- Assist in Root Cause Analysis (RCA) and Post Incident Review (PIR) activities for recurring issues.
- Support Problem Management initiatives by identifying recurring inciden

📌 Production Support (Pune)
🏢 Delta Craft
📍 Pune