Role: Regional Vehicle Service Manager

Location: Zonal Office

Reporting to: Zonal Vehicle Service Manager

Team name: Vehicle service

About the Team and the Role:

The Vehicle service team at Ather is responsible for managing service delivery, operations, and demand generation to ensure a seamless and superior customer experience.

This role is for a key senior resource in the territory responsible for supervising workshop operations, managing regional teams, and driving service KPIs to achieve projected volume plans.

Responsibilities
- Supervise service delivery, operations, and demand generation within the assigned territory.
- Manage the regional team and flagship workshops to deliver a seamless customer experience.
- Drive and monitor all service-related KPIs for the city to ensure operational excellence.
- Oversee day-to-day service operations, providing guidance and mentorship to the execution team.
- Ensure efficient payment collection from customers and maintain high satisfaction levels during scooter delivery.




- Achieve projected service volume plans through strategic management and team commitment.
- Monitor warehouse operations, including inventory management and coordination with the central warehouse.
- Manage administrative aspects of Ather premises and oversee manpower hiring and training.

Experience and Qualifications
- Graduate in business or engineering from a tier I or tier II institute.
- 12-15 years of experience in managing service delivery operations, specifically leading a team of 20+ members or overseeing 4+ workshops.

Must Have Competencies
- Technical diagnostic skills encompassing both mechanical and electrical systems of vehicles.
- Service operation management skills to oversee end-to-end workshop and service

processes.
- Crisis management skills to handle operational challenges and customer escalations effectively.
- Strategic alignment capabilities to link regional operations with broader business goals and volume plans.

Valuable

📌 Regional Service Manager (Ahmedabad)
🏢 Ather Energy
📍 Ahmedabad