Preferred Candidate Skills: Candidates with strong English communication skills and experience in ERP Implementation are eligible to apply.
Role & responsibilities
- Lead the end-to-end ERP implementation process
- Requirement Understanding and Documentation
- Onboarding and Training of Customers
- Customer Query Handling
- Resolving queries
- Supporting customers over phone/email/zoom meeting
- Customer Feedback
- Coordination with the technical Team
Preferred candidate profile
- Solid English Communication (Must Have)
- Understanding of Business Process (Sales/Purchase/Production)
- Should be able to travel when required - Once/Twice in a month
- ERP/CRM knowledge (Must Have)
- Customer- Centric Approach