We are looking for a motivated and customer-focused Telecaller to join our team. The Telecaller will be responsible for making outbound calls, handling inbound customer inquiries, promoting products or services, generating leads, and maintaining positive customer relationships.
Key Responsibilities
- Make outbound calls to potential and existing customers.
- Answer inbound calls and address customer inquiries professionally.
- Explain products or services and persuade customers to make purchases or schedule appointments.
- Generate and qualify sales leads.
- Follow up with customers to ensure satisfaction and maintain relationships.
- Maintain accurate records of customer interactions and update the CRM or database.
- Achieve daily, weekly, and monthly calling and sales targets.
- Handle customer complaints or concerns and escalate issues when necessary.
- Stay updated on company products, services, and promotions.
Required Skills and Qualifications
- High school diploma or bachelor's degree (preferred).
- Excellent verbal communication and interpersonal skills.
- Robust persuasive and negotiation abilities.
- Good listening and problem-solving skills.
- Basic computer knowledge and familiarity with CRM software.
- Ability to work under pressure and meet targets.
- Positive attitude and customer-oriented approach.
Preferred Experience
- 0–2 years of experience in telecalling, customer service, telesales, or a related field.
- Freshers with strong communication skills are encouraged to apply.
Working Conditions
- Full-time or part-time, depending on business requirements.
- May involve rotational shifts or weekend work.
- Performance incentives may be offered based on targets achieved.