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Requisition Number: 60722

Job Location: Bangalore, IND

Global Grade: Band 8

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 18/08/2026

Posting End Date: 19/08/2026

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Job Summary
- The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.
- To ensure maximum service quality and stability through rapid and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.
- Manage technical resumption of high priority, S@R,



medium/high severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA
- Provide root cause analysis for S@R, medium/high severity issues, ensure all follow up action points are carried out
- Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's.
- Responsible for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc... Responsible for ensuring proper technical plans are in place for all production changes (e.g. fallback plan, implementation plan, data conversion etc...)
- Create and update Production Support documentation, contingency (DR/BCP) documentation and processes.
- Provide inputs to P

📌 Assoc, Production Eng, WRB Tech (Bengaluru)
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