Job Title:
Bilingual Customer Service Representative – Inbound (Voice + Chat Support)

Process:
ADP Canada – Small Business Payroll

Location:
Pune (Hybrid/In office)

Experience:
2–5 years

Shift:
Rotational (aligned to Canada business hours)

BRIEF DESCRIPTION OF ROLE:

In ADP Canada SBS Client Services, we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team. We are hiring a
Bilingual Customer Service Executive
to support
ADP Canada Small Business Payroll clients
through
inbound voice and chat channels
. The role involves assisting small business customers with payroll-related queries, ensuring compliance understanding, and delivering accurate, timely resolutions while maintaining a high level of customer satisfaction.

Key Responsibilities
- Respond professionally and timely to clients regarding multiple products offering such as Payroll,



Time and Labor management & HR.
- Provide our clients with knowledge on Human Resources, Payroll, Time and Attendance, Trouble Shooting and Security Management.
- Act as an internal expert for the employees for Comprehensive Services
- Responds to & resolves all incoming telephone calls and/or email inquiries from clients; delivering the highest level of customer service within expected timelines
- Document all inquiries into our CRM solution (Siebel).
- Clearly communicate and educate employees on processes and procedures utilizing our knowledge base.
- Ensures proper, timely follow-up on assigned cases to ensure service level agreements and that the client experience is seamless, builds trust in ADP as a service provider.
- Identifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team.
- Learns, understands, maintains and contributes to internal supp

📌 Bilingual Customer Service Representative (Pune City)
🏢 ADP
📍 Pune City