Job Summary

Soft Services Executive - Job Description

Responsibilities Key Responsibilities
- Oversee daily operations of non-technical facility services (cleaning, waste management, landscaping, pest control, catering, reception, mailroom, security)
- Ensure all services meet quality standards and service level agreements
- Maintain consistent service delivery across all facilities

Vendor Management
- Manage relationships with multiple service providers and contractors
- Monitor contractor performance through regular inspections
- Ensure compliance with contracts and service agreements
- Coordinate vendor schedules and resolve service issues
- Negotiate contract renewals and current service agreements

Budget Cost Control
- Manage soft services budgets and track expenses
- Identify cost-saving opportunities without compromising quality
- Prepare financial reports and analyze spending patterns
- Recommend efficiency improvements

Compliance Safety
- Ensure all services comply with health, safety, and environmental regulations
- Maintain proper documentation and records




- Coordinate safety training for service staff
- Implement hygiene and sanitation best practices

Quality Assurance
- Conduct regular audits, inspections, and quality checks
- Handle user feedback and resolve complaints promptly
- Implement continuous improvement initiatives
- Monitor and report on performance metrics

Stakeholder Communication
- Serve as primary contact between occupants, management, and service providers
- Communicate service schedules and planned activities
- Coordinate with building management teams
- Prepare regular performance reports for senior management

Required Qualifications
- Bachelors degree in Facility Management, Business Administration, or related field
- 2-4 years experience in facility or soft services management
- Strong vendor management and negotiation skills
- Knowledge of health and safety regulations
- Excellent communication and problem-solving abilities
- Pro

📌 soft service executive (Bengaluru)
🏢 Jones Lang LaSalle (JLL)
📍 Bengaluru