Role & responsibilities

Exp: 3 to 8 years
Shift Timings: Normal Shift
Hybrid/Remote: Hybrid

Mandate Skills:

Open Text Operations Bridge Manager (OBM)

Open Text UCMDB

OpenText Aviator (Generative AI for IT Operations)

Description:

Skilled with 3-8 years of experience in OpenText/Micro Focus IT Operations Management and Service Management platforms, capable of supporting enterprise monitoring, CMDB, ITSM, and AIOps ecosystems, with exposure to cloud, automation, and AI-enabled operations.

Mandatory Primary Skills:

Candidates should have proven hands-on experience in deployment, configuration, and support of OpenText ITOM/ITSM platforms including Incident troubleshooting and root cause analysis, Monitoring administration, event management, CMDB administration, and service modeling. Integration between monitoring, CMDB, and ITSM tools. ITIL-based service management processes and Production support and operational environments. Should be adept in the following Tools & Platforms:

1. Open Text Operations Bridge Manager (OBM) - Event Management and Correlation,



AIOps and Intelligent Event Processing. Event Forwarding and Integrations, Topology-Based Event Correlation (TBEC), Dashboard and Reporting Configuration, Operations Agent and Monitoring Administration.

2. Open Text UCMDB - Configuration Management Database (CMDB) Administration, Service Modeling and Business Service Views, CI Lifecycle Management, Discovery and Dependency Mapping, Data Synchronization and Reconciliation, UCMDB Integrations with Monitoring and ITSM Platforms.

3. Open Text Network Node Manager I (NNMi) - Network Monitoring Administration, Network Topology Discovery, Fault Management and Root Cause Analysis, SNMP Configuration and Device Monitoring, Network Event Correlation, Performance Monitoring and Reporting.

4. OpenText SMAX (Service Management Automation X) - Incident, Problem, Change, Request, and Asset Management, Service Catalog and Workflow Configuration, Knowledge Managemen

📌 Opentext ITOM/ ITSM Engineer (Mumbai)
🏢 RIG Enterprise Applications
📍 Mumbai