Job Responsibilities (JR) Actionable

Operations • Identify high transacting customers and reduce

the transactions of these customers
- Identify Depleting customers and

control them
- Reduce or improve on Band 1 and

Band 2 Customers
- Reduce Band 1 and Band 2 Txns

• Handling of cash receipts and payments and

ensuring transactions are carried out within the

prescribed TAT without errors

• Cash balancing and Cash bundling

• Processing of Retail FX postings / Gold

sales/Pre Paid Cards

• Issuance of DD/ MC (within prescribed TAT)

• Executing of funds transfer/ FD closure /

Account Closure

• Processing of Salary Uploads

• Custodian for teller box

• Custodian for cheque drop boxes

• Ensure error free transactions of receipts &

payments.

• Retail FX transactions processing.

• Vault Custodian

• Ensure highest level of customer service.

• Ensure that outward clearing process is

adhered to.

• ATM custodian.

• Identification of counterfeit cash and ensure

adherence of process laid down by the bank





Monitoring • Monitor large amount movements and report

them as per reporting schedule
- If more than 1cr ensure updation

on the portal.

• Identification and Closure of TOD accounts on

regular basis

• Identification and Closure of High Cheque

return customers beyond the threshold.

• All high cash transacting Band 1 & 2 accounts to

be marked with a low severity memo, to ensure

that cash transactions are not allowed. Such

customers to be directed to the BM based on

f4” hotkey details.

• Identification of customers regularly visiting

the counter and diverting them to Direct

Banking Channels, including customers with

high cheque returns, non-maintenance of AQB

etc.

• Archival back-up

• Local stationery management - Proper Reorder

levels / Indent security stationery at

appropriate reorder levels.

• Preparation of voucher batch ticket for the day.

• Processing and follow up for admin related

bills/ payments

• Periodic exchange of keys lodged

📌 Customer Care Executive (Bhiwadi)
🏢 HDFC Bank
📍 Bhiwadi