Key Responsibilities
- Welcome guests warmly and ensure a smooth check-in and check-out process.
- Register guests, verify identification, and allocate rooms as per reservations.
- Handle room reservations, cancellations, and modifications accurately.
- Respond promptly and professionally to guest inquiries, requests, and complaints.
- Maintain accurate guest records and update the Property Management System (PMS).
- Coordinate with Housekeeping, Engineering, and other departments to fulfill guest requirements.
- Process guest payments, prepare invoices, and balance cash and card transactions.
- Provide information about hotel facilities, services, local attractions, and transportation.
- Handle telephone calls, emails, and walk-in inquiries professionally.
- Ensure the lobby and front office area remain clean, organized, and welcoming.
- Follow hotel policies, SOPs, and safety procedures.
- Upsell rooms and hotel services whenever appropriate to maximize revenue.
- Maintain guest confidentiality and protect sensitive information.




- Assist during emergencies and follow established emergency procedures.

Required Qualifications
- Graduate or Diploma in Hotel Management or Hospitality Management (preferred).
- 02 years of experience in Front Office or Guest Services (freshers may apply).
- Basic knowledge of hotel operations and front office procedures.
- Experience with Property Management Systems (PMS) is an advantage.

Required Skills Technical Skills
- Front Office Operations
- Reservation Management
- Check-in & Check-out Procedures
- Billing and Cash Handling
- Property Management System (Opera, IDS, Fidelio, or similar)
- MS Office (Word, Excel, Outlook)
- Telephone Etiquette

Soft Skills
- Excellent Communication Skills
- Customer Service Orientation
- Qualified Grooming and Presentation
- Problem-Solving Ability
- Interpersonal Skills
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Ability
- Positive Attitude
- Conflict

📌 GSA - Front Office (Gurugram)
🏢 East India Hotels (EIH)
📍 Gurugram