Rooms Public Areas Gardens Cleanliness Productivity
1. Position Purpose
The Assistant Manager – Housekeeping is responsible for maintaining the physical presentation, cleanliness and hygiene standards of Sanskreti, with primary responsibility for guestrooms, public areas, gardens and related housekeeping operations. The role directly impacts guest satisfaction, online reputation, room readiness and the property's ability to command its intended rates.
Performance Philosophy: “The Assistant Manager – Housekeeping is the custodian of Sanskreti's physical presentation and cleanliness.”
Success means every room is ready, every public area is clean,
every garden is presentable and every guest leaves confident in the property's standards — while maintaining approved manpower and operating costs.
2. KRA Weightage
KRA
Weight
Guestroom Cleanliness & Room Readiness
30%
Public Area Cleanliness & Hygiene
15%
Gardens, Landscape & External Areas
10%
Guest Satisfaction & Complaints
15%
Mystery Audit & SOP Compliance
10%
Productivity & Manpower Management
10%
Linen, Amenities & Inventory Control
5%
Training, Grooming & Team Management
5%
TOTAL
100%
3. Guestroom Cleanliness & Room Readiness – 30%Responsibilities
- Ensure all occupied, vacant, VIP and special-occasion rooms meet Sanskreti standards.
- Conduct daily room inspections and coordinate room status with Front Office.
- Ensure bathrooms, linen, amenities, floors, odour, lighting and equipment meet standards.
- Report and follow up maintenance defects with Engineering.