Role & responsibilities
- Lead the data migration, configuration, and testing of OpenGov cloud software for the most complex government implementations across the United States
- Perform configuration reviews across the team, validating that platform setup aligns with documented requirements, product best practices, and long-term maintainability before go-live
- Perform data reviews, validating migrated data for completeness, accuracy, and integrity, and reconciling source-to-target data so the product reflects trusted, audit-ready customer data
- Own complex customer data migration end to end, including database schema mapping, ETL tool configuration, and advanced scripting, to ensure the product is populated with accurate, validated data
- Confirm and pressure-test customer requirements across both configuration and data, resolving ambiguity and advising customers on the optimal solution design
- Design and execute comprehensive test scenarios that validate the configuration and migrated data produce accurate, expected outcomes prior to go-live
- Serve as the primary technical point of contact for government / customer stakeholder like Budget Directors, IT personnel, and decision-makers, guiding them through the deployment and integration process
- Identify recurring customer pain points and partner with cross-functional teams to simplify, enhance, and automate processes that improve customer workflows and delivery efficiency
- Mentor and coach Associate and mid-level Implementation Engineers, reviewing their configuration and data work and helping accelerate their technical growth
- Define and improve implementation standards, templates, playbooks, and reusable tooling that increase the quality, consistency, and speed of delivery
- Partner closely with the Project Management, Customer Success Management, Data/Integration, and Product teams to ensure a consistent customer experience, and channel field feedback into the product roadmap
Preferred candidate profile
📌 Implementation Engineer (Pune)
🏢 OpenGov
📍 Pune