Proposed designation
Assistant Manager

Role type
Individual contributor

Reporting to
Manager/Associate Director

Geo to be supported
ROW

Work timings
General Shift

Roles responsibilities

Support incident management for the support team, ensuring robust troubleshooting and root cause analysis.

Ability to support and resolve incidents effectively for the support team

This role is joint Application Management Service (support) team and project implementation

Adhere to project timelines, ensuring no deadlines are missed, and take ownership of assigned tasks.

Ability to estimate, design, customize, and develop customer-specific requirements.

Work closely with Functional Consultants to design MS Dynamics 365 FO technical solutions.

Review and create functional and technical design documents (TDD) with high quality and set standards.

Experience with system upgrades, Life Cycle Services (LCS), code deployment, code merging and system optimizations.

In-depth knowledge of System Administration, Security Roles, and AI-based predictive analytics for identifying system issues.





Delivering/participating in client workshop

Proactively analyze and gather business needs in collaboration with business leaders.

Ensure high-quality documentation is created and managed according to project standards.

Adhere to SDLC and Agile methodologies while preparing Technical Design Documents.

Guide and mentor junior developers effectively.

Proactive and continuous learning on the latest Microsoft release

Periodic help and contributing on the pre-sales technical questions and response.

This role is for you if you have the below

Educational qualifications

Graduate or postgraduate in Computer Science Engineering Specialization.

Work experience

The candidate should have minimum 8+ years of experience in Microsoft Dynamics 365 ERP technical domain

Mandatory technical functional skills

Deep technical expertise in Dynamics 365 for Finance Operations.

Familiarity with Dataverse

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