Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and skilled manner.
- Manage customer relationships by providing excellent service, addressing issues promptly, and ensuring high levels of satisfaction.
- Identify opportunities to upsell/cross-sell relevant products or services based on customers' needs and preferences.
- Maintain accurate records of all interactions with customers using CRM software (e.g., Salesforce).
- Collaborate with internal teams to resolve complex customer complaints and escalate issues when necessary.
📌 Senior Customer Support Executive (Pune)
🏢 Discreet Solutions
📍 Pune
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