Role & responsibilities

About the role: Production Support Analyst

Daily support of India Equities Front office and Backoffice Trading production applications with strong expertise in Unix/Linux environment. Experience in Databases like Oracle, SQL and Shell scripting. Candidate will work in fast paced trading environment and working directly with traders, business users and tech teams.

Primary Skill:

1. Hands on experience with Unix/Linux systems and Python, Shell scripting for troubleshooting and automation
2. Experience in Oracle/SQL databases (query writing and troubleshooting)
3. Experience in monitoring tools like ITRS Geneos/Dynatrace and Splunk
4. Understanding of Trade life cycle and exposure to Equities domain and in markets like India (supporting order flow for NSE and BSE exchange)
5. Experience with ITIL Framework for Incidents, Problem and Change Management
6. Strong analytical and problem solving skills under time sensitive environments
7. Effective communicator able to work directly with Traders, Operations and technology teams
8.



Willingness and flexibility to work on weekend and provide after support on need basis

Valuable to have:

1. Exp in Service management tools like ServiceNow or JIRA
2. Basic programming language/scripting like Python

Day to Day responsibilities:
- Application support:
- Monitor system health performance, application health checks using tools like ITRS Geneos, Dynatrace
- Perform incident management, investigation, troubleshooting , escalation and resolution
- Handle system/applications alerts, job failures, and user queries efficiently
- Develop and maintain Runbooks, Standard Operating Procedures (SOPs) and improve knowledge sharing
- Support application deployment activities, release validations and rollback strategies as necesary
- Support & Incident Resolution:
- Provide L1 support, analyzing and resolving trading system issues.
- Investigate incidents, identify root causes, and work with technology team to implement

📌 Trading Systems Production support (Mumbai)
🏢 Smart IMS
📍 Mumbai