Job Summary

Job Title. Senior Operations Staff. Function. Operations. Reports To. Inbound Shift In-charge / Outbound Shift In-charge (as applicable). Location. NJW. Travel Required. 25%, 50%, 75%.
Position Overview

The Senior Ops Staff is responsible for executing and supporting day-to-day operational activities across Blue Darts Service Centres, Hubs, Warehouses and Processing Units while ensuring high standards of shipment accuracy, operational productivity and service quality. In addition to performing operational processing activities, the role supports Shift In-charges by assisting in work allocation, coaching newly inducted employees, handling operational exceptions and ensuring adherence to Blue Darts Standard Operating Procedures. The incumbent plays an important role in maintaining operational discipline, supporting service commitments and driving consistent execution across operational workstations.
Job Purpose

To ensure efficient shipment processing and operational execution by maintaining high levels of productivity, quality,



safety and operational compliance while supporting the Shift In-charge in achieving daily operational objectives and mentoring junior operations team members.
Responsibilities
- Operations Execution. Perform receiving, segregation, sorting, scanning, bagging, tagging and shipment processing activities across operational workstations.
- Support loading and unloading of shipments while ensuring secure material handling practices.
- Ensure accurate shipment routing and prevent operational errors and mis-sorts.
- Perform shipment reconciliation and manifest verification.
- Support operational continuity during peak volumes and contingency situations.
- Data Entry Operational Documentation. Perform operational data entry and shipment updates using company systems.
- Ensure timely and accurate processing of operational transactions.
- Verify shipment labels, manifests and shipment documentation.
- Maintain accurate operational records an

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