Company Name:
Saaras Gourmet Holding

Location:
Patnagarah, Bolangir, Odisha

Position:
Customer Relationship Manager (CRM)

Salary:
₹12,000 – ₹15,000 per month
*(Negotiable based on experience & skills)*

Accommodation:
Provided by the Company

Job Summary

Saaras Gourmet Holding is looking for a proactive and customer-focused
Customer Relationship Manager (CRM)
to manage customer relationships, handle enquiries, resolve complaints, and support sales and business growth.

Key Responsibilities
- Manage customer enquiries through phone, WhatsApp, email, and other communication channels.
- Maintain regular communication with existing and potential customers.
- Handle customer complaints and coordinate with relevant departments for quick resolution.
- Maintain accurate customer databases, records, and follow-up reports.
- Follow up with customers regarding orders, payments, deliveries, and feedback.
- Coordinate with sales and operations teams to ensure smooth customer service.
- Collect and analyze customer feedback to improve products and services.




- Maintain daily CRM and customer follow-up reports.
- Support customer retention and develop long-term customer relationships.
- Assist management in achieving customer satisfaction and sales targets.

Required Skills
- Good communication and interpersonal skills.
- Customer handling and relationship management.
- Basic knowledge of MS Excel, Word, WhatsApp, and email.
- Valuable follow-up and problem-solving ability.
- Ability to maintain records and prepare reports.
- Positive attitude and willingness to learn.
- Sales/customer service experience will be an advantage.

Eligibility
- Graduate preferred.
- Freshers with good communication skills may also apply.
- Experience in CRM, FMCG, retail, sales, or customer service will be preferred.

Employee Benefits
- Salary:
₹12,000 – ₹15,000/month, negotiable.
- Accommodation:
Provided by the company.
- Opportunity to learn and grow with the organization.
- Supportive working envi

📌 Customer Relations Manager (Patnagarh)
🏢 SAARAS GROUP
📍 Patnagarh