Role & responsibilities
- Oversee the overall day to day operations of Cyond and ensure smooth coordination between different teams.
- Manage and monitor the in house Sales team and ensure leads, follow ups and sales activities are handled properly.
- Coordinate with our outsourced Marketing teams, monitor their work and manage marketing budgets across relevant platforms.
- Work closely with the Tech Head and coordinate with the in house Developer team to ensure technology requirements are completed on time.
- Regularly review all trackers and MIS reports and ensure that teams keep their information updated and accurate.
- Visit sites regularly to understand how our services are being delivered and identify opportunities to improve our processes.
- Interact directly with important clients and stakeholders whenever required and ensure their concerns are handled properly.
- Take ownership of customer escalations and make sure issues are followed through until they are completely resolved.
- Work with the Tech Head and Operations team to maintain the quality of Cyond's services.




- Continuously look for ways to improve the way we work, reduce operational gaps and make our processes more effective.
- Use AI tools such as ChatGPT, Gemini, Claude or similar platforms for research, analysis, reporting, productivity, and process improvement.
- Support the leadership team in executing new initiatives and projects as the company grows.

Preferred candidate profile
- MBA in Operations, Strategy, Sales and Marketing or a related specialization.
- 3 to 5 years of relevant experience in Operations, Business Management, Project Management, Sales Operations or a similar role.
- Good knowledge of Excel, Google Sheets and MIS reporting.
- Practical knowledge of AI tools and the ability to use them effectively in day-to-day work.
- Strong communication and people management skills.
- Good analytical and problem-solving ability.
- Ability to manage multiple responsibilities and prioriti

📌 Senior Operations Associate (Hyderabad)
🏢 Cyond Business Solutions
📍 Hyderabad