Job Description

Account Manager Facilities & Services Management

The Account Manager is responsible for managing comprehensive facilities services delivery, including soft services and Food & Beverage operations, while ensuring seamless coordination with technical service providers. This role serves as the primary client interface for service excellence, contract compliance, governance, and strategic account management.

Key Responsibilities

Soft Services & F&B; Operations Oversee day-to-day delivery of soft services including housekeeping, landscaping, pest control, waste management, and security services. Manage Food & Beverage operations ensuring quality standards, hygiene compliance, menu planning, and guest satisfaction. Monitor service quality through regular audits and client feedback mechanisms. Ensure all services align with contracted SLAs and client expectations.

Technical Services Coordination Coordinate with technical service providers for HVAC, electrical, plumbing, fire safety, and building automation systems.



Serve as liaison between client operations teams and technical vendors. Facilitate planned preventive maintenance schedules and ensure minimal disruption to business operations. Track completion of technical work orders and ensure quality of execution.

KPI Monitoring & Reporting Establish, track, and report on Key Performance Indicators across all service lines. Develop comprehensive dashboards for real-time performance visibility. Analyze trends, identify areas of improvement, and implement corrective action plans. Ensure consistent achievement of contractual performance standards.

Monthly Management Reviews (MMR) Prepare and conduct structured Monthly Management Reviews with clients and service delivery teams. Present performance data, highlight achievements, address concerns, and discuss improvement initiatives. Document action items and ensure timely closure of commitments.

Quarterly Business Reviews (QBR) Organize and facilitate compr

📌 Facility Account Manager and Facility Manager (Mumbai)
🏢 Jones Lang Lasalle Property Consultants
📍 Mumbai