Platform Development & Configuration
- Develop, configure, and customise ServiceNow applications based on business requirements.
- Configure forms, tables, UI Policies, Business Rules, Client Scripts, ACLs, and workflows.
- Build and maintain Service Catalog Items, Record Producers, and Order Guides.
- Develop, deploy and maintain Skills, Agentic workflows, AI Agents, and monitor the token consumption.
- Maintain technical configuration in line with ServiceNow best practices.
ServiceNow ITSM Support
Develop and enhance solutions across:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Service Catalog
- CMDB
- Asset Management
Workflow & Automation
- Design and configure flows, sub flows and actions in Flow Designer.
- Develop approval workflows and fulfilment automations.
- Develop and implement Virtual Agent and AI-powered automation capabilities where applicable.
- Support operational process improvements through automation.
Integrations
- Develop and maintain integration with enterprise systems.
- Work with REST and SOAP APIs.
- Configure and support MID Server connectivity.
- Develop data synchronisation solutions using IntegrationHub and web services.
Testing & Quality Assurance
- Perform unit testing and support system testing activities.
- Troubleshoot and resolve defects.
- Participate in peer code reviews.
- Ensure adherence to ServiceNow development standards and best practices.
Platform Support
- Support production issues and service requests.
- Investigate platform incidents and defects.
- Perform root cause analysis and recommend improvements.
- Maintain technical documentation and knowledge articles.
Required Technical Skills
ServiceNow Platform Skills
Development Skills
ITSM Knowledge
ServiceNow Administration, ITSM and Service Catalog
JavaScript, Glide APIs and Script Includes
Incident, Problem and Change Management
CMDB, Flow Desi
📌 Servicenow Lead (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru
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