JOB DESCRIPTION — SALES MANAGER, HOSPITAL AND CLINIC SERVICES

Organisation: BM Elite International Clinic
Location: Velachery, Chennai
Employment Type: Full time
Department: Sales and Patient Relations
Reports To: Management/CEO and Medical Centre Manager

Role Summary

The Sales Manager will be responsible for converting patient enquiries into consultations and appropriate treatment programmes while ensuring ethical, transparent and patient-centred communication. The role includes managing counsellors and telecalling teams, monitoring leads, improving conversions and achieving departmental revenue targets.

Key Responsibilities
- Lead and Enquiry Management
- Manage enquiries received through telephone, WhatsApp, website, social media, referrals, walk-ins and marketing campaigns.
- Ensure every lead is contacted promptly and recorded correctly in the CRM or lead tracker.
- Allocate enquiries to counsellors and monitor follow-up.
- Track the complete patient journey from initial enquiry to consultation, treatment and follow-up.
- Identify and re-engage missed,



inactive and unconverted leads.
- Consultation and Treatment Conversion
- Improve conversion of enquiries into consultations and consultations into appropriate treatments.
- Support counsellors in explaining treatment programmes, packages, payment options and appointment processes.
- Ensure that medical advice, clinical outcomes or guarantees are not provided by non-medical sales staff.
- Coordinate with doctors to obtain accurate treatment plans and cost estimates.
- Ensure patients receive transparent information without pressure, exaggeration or misleading claims.
- Team Management
- Lead patient counsellors, telecallers, relationship executives and sales coordinators.
- Set daily, weekly and monthly individual and team targets.
- Conduct daily lead-review and conversion meetings.
- Train team members in communication, service knowledge, CRM usage, objection handling and patient etiquette.
- Monitor call q

📌 Sales Manager (Velachery)
🏢 BM Cosmetic Clinic & Hospitals
📍 Velachery