Key Responsibilities
- Own the end-to-end electricity-connection name-transfer process at BESCOM/ESCOM divisional offices (Karnataka) and MSEDCL/TPC-D/AEML circle offices (Maharashtra) converting the account from landlord/developer name to the tenant customer's name, which is a precondition for OA/GEOA application in most cases
- Prepare and file the complete transfer application packet per customer — lease deed, NOC from landlord, company KYC, board resolution/authorisation, prior consumption history — and track it through to approval
- Closely work with third-party vendors to close the conversions in a timely manner by understanding barrier points & supporting the vendor in overcoming the same.
- Manage relationship with local DISCOM Assistant Executive Engineers (AEE), Executive Engineers (EE) and sub-division/section offices — the officials who actually process transfers and meter orders
- Coordinate installation and commissioning of the mandatory ToD / Special Energy Meter (SEM) at each customer site — liaising with the DISCOM's metering wing or empanelled meter vendor/AMISP,
tracking meter procurement lead time, and being physically present for installation and joint meter reading where required
- Where the connection itself needs to move from LT to HT, or sanctioned load needs enhancement to transparent the 100 kW threshold, initiate and follow through that separate DISCOM application in parallel with the transfer
- Maintain a live, site-by-site tracker (shared with Sales, Solution Architects and Regulatory Lead) showing every customer's clearance status — application filed, site inspection done, transfer approved, meter ordered, meter installed, commissioning certificate received — so Sales can set accurate customer expectations
- Escalate stuck files through the correct DISCOM escalation ladder (sub-division division circle corporate office / Consumer Grievance Redressal Forum where necessary) rather than letting a file sit un-actioned
- Build and maintain a pers