Position Title: Customer Relations Executive
Brand: Ducati Kochi
Location: Vyttila
Reports To: Operations Head/ Service Manager

Job Summary:

The Customer Relations Executive is responsible for delivering a premium customer experience for Ducati customers across sales and service operations. This role involves managing customer interactions, handling inquiries and appointments, coordinating with internal departments, conducting follow-ups, and ensuring the highest levels of customer satisfaction aligned with Ducati’s luxury brand standards.

Key Responsibilities:

Customer Interaction:
- Welcome customers and visitors professionally, ensuring a premium showroom and service experience.
- Handle customer inquiries through phone calls, emails, WhatsApp, and walk-ins.
- Provide accurate information regarding Ducati products, services, accessories, events, and promotions.
- Schedule service appointments, test rides, and customer meetings as required.

Customer Relationship Management:
- Build and maintain robust relationships with Ducati customers through proactive communication.




- Conduct follow-up calls after vehicle delivery, service visits, and customer events.
- Gather customer feedback and ensure timely resolution of concerns to enhance customer satisfaction.
- Maintain customer databases and update CRM records accurately.

Service & Sales Coordination:
- Coordinate with sales, service, insurance, and accessories teams to ensure seamless customer support.
- Track vehicle deliveries, service progress, and customer commitments.
- Assist in organizing customer engagement activities, brand events, and ride programs.

Complaint Handling & Resolution:
- Address customer concerns professionally and ensure prompt resolution.
- Escalate complex issues to relevant departments and follow up until closure.
- Monitor customer satisfaction levels and support retention initiatives.

Documentation & Reporting:
- Maintain records of customer interactions, appointments, complaints,

📌 Customer Relations Executive (Kochi)
🏢 EVM HONDA
📍 Kochi