Roles and Responsibilities :
- Manage a team of customer service representatives to ensure excellent voice processing services for clients.
- Develop and implement effective training programs to improve communication skills, product knowledge, and sales techniques among team members.
- Analyze performance metrics to identify areas for improvement and develop strategies to address them.
- Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.
Job Requirements :
- 0-20 years of experience in BPO/Call Centre industry or related field.
- Robust communication skills with ability to train others effectively.
- Proficiency in Spanish language is an asset.