SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a rapid-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

Role Overview

The Team Lead is responsible for managing end-to-end billing operations and customer invoice uploads across multiple customer portals while ensuring accuracy, compliance with customer-specific requirements, and adherence to SLA/KPI targets. The role involves leading a team, driving process improvements, collaborating with cross-functional stakeholders,



and ensuring timely invoice delivery to support cash collection and DSO improvement.

Key Responsibilities
- Billing and Customer Portal Upload Management
- Ensure accurate and timely invoice generation as per contractual agreements.
- Monitor orders pending in billing queues and coordinate with Sales, Order Management, Finance, and Business teams for invoice-related issues.
- Manage invoice uploads on customer portals (Ariba, Coupa, Tungsten and customer-specific portals).
- Ensure customer onboarding and document exchange setup before portal uploads.
- Validate customer-specific upload requirements and mandatory supporting documents.
- Troubleshoot upload failures and coordinate with internal teams for timely resolution.
- Monitor portal rejection trends and implement corrective actions.
- Ensure all uploads are completed within customer SLA requirements.
- Ensure compliance with internal controls, audit requ

📌 Team Lead (Haryana)
🏢 SoftwareONE
📍 Haryana